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Dear [firstname],

We hope you and your family are doing well during these challenging times. In just a few short months our world has completely changed, with many people personally impacted by COVID-19. Despite this, we remain resilient, showing renewed compassion toward our friends and neighbors, while continuing to take the right steps to ensure the safety of our teams and guests.

On June the 1st we re-opened The Grand.
All rooms and outlets are available again and especially with nice weather the guests are able to enjoy our lush private garden where we serve breakfast, lunch and dinner. As of the 18th of June we will be adding a new “outlet” namely The Grand Beach. Until September 13th a large part of our private courtyard will be made into a luxury beach terrace a la the South of France. You will feel as if you are sitting at the beach of St Tropez, with your feet in the sand, enjoying delicious French dishes whilst sharing a bottle of rose wine with your loved one(s). Certain restrictions prevent us from going to beach destinations so we thought it best to bring the beach into the heart of Amsterdam! Below you will see all the information and measures taken to share with your guests regarding the “new normal” Hope to see you all soon again. If there are questions you know where to find us!                          

Caring for our guests and teams
Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. We deliver high standards of hygiene and cleanliness across all our brands globally. However, due to the COVID-19 pandemic and to ensure guest safety as hotels reopen, we have elevated those norms even further by launching the ALLSAFE Cleanliness & Prevention Label which represents some of the most stringent cleaning standards & operational protocols in the world of hospitality. These standards have been vetted by Bureau Veritas, a world leader in hygiene & cleanliness inspection. These new standards will include a reinforced cleaning program with frequent disinfection of all hightouch public areas like elevators and public restrooms, an enhanced in room cleaning program using hospital grade cleaning materials as well as new standards to ensure social distancing measures throughout the hotel.

A ‘magnifique’ stay At Sofitel Legend
The Grand Amsterdam, we are dedicated to delivering a beautiful performance and to creating ‘Cousu main’ moments in a luxurious way. During these challenging and changing times, our promise to let you experience the warm-hearted and renowned grand service remains the same. Our top priority is to ensure your well-being, safety and comfort and make you feel confi dent about making a travel promise and exploring this wonderful world again. This initiative infl uences your guest journey throughout your entire stay, with a primary focus on the following areas:

  • Online check-in and fast check-out procedures.
  • Sanitizing stations are available in all public areas of our hotel.
  • While performing their duties, the grand ambassadors wear masks
    while welcoming you to our hotel, restaurants, bars and spa.
  • Masks covering the nose and mouth and hand sanitizers are placed in your room for you and your loved ones.
  • In enhanced cleaning and disinfection procedures have been implemented in guest rooms, elevators, public areas, and back-of-house areas. In line with government guidelines on applying social distancing we would like to remind all our guests that there should not be more than 1 person per elevator, unless you are from the same room or household.
  • Keeping a distance, without being far away
    As part of our services, we ensure that both guests and employees, including in our restaurants and bars, respect a distance of 1,5 meters. Nevertheless, we remain attentive and on hand to craft wonderful moments for each and every one of you.

    Arrive in style
    Our limousine service offers you the possibility to enhance your individual arrival experience. Refreshing towels and hand sanitizer come as standard. A luggage cleaning and disinfection service are offered upon arrival before your suitcases are delivered to your room.
    Our valet parking service is offered only by meeting the highest hygiene standards. Should you wish to park your car yourself, our porter will personally guide you to our private and secured parking garage where you will be able to park your car during your stay with us. We would appreciate it if you could share with us your estimated time of arrival.

    A warm welcome
    When arriving at The Grand, you will find an easily acces-sible sanitizing station at the entrance. Our front of house team members and lobby ambassadors look forward to welcoming you, and guiding you through an adjusted check-in procedure. Your room keycards are disinfected before use. And contactless payments are carried out whenever possible. Our pin terminals are disinfected after every use. In order to keep up-to-date with news from abroad or news from home, we offer hard copy newspapers upon request.

    Do not enter my room
    Please rest assure that our Housekeeping Service remains as usual however, at check-in, you will be offered the possibility of choosing the new “Do not enter my room” option, which means that while all services remain available, our employees will not enter your room during your stay until you express a wish to have your room serviced. Room service deliveries, luggage assistance, and other services will take place in front of your room.

    Rooms & amenities
    The cleaning of our flawless rooms and suites and the sanitization of our beds meet the highest possible hygiene standards. In order to guarantee your safety, the room will be kept empty for at least 48 hours after check-out of the previous guest. The room will be fully disinfected before your check-in. Upon your arrival our receptionists will verify if and when you would prefer (turndown) service. For your comfort extra pillows are available upon request. To enhance your confidence during your stay, the selection of room amenities now includes face masks and hand sanitizers upon request at reception. Regarding the safety of the climate systems in our hotel, we are following the guidelines of FEHVA (Federation of European Heating, Ventilation and Air-conditioning Associations). Our system ensures 24/7 maximum supply of fresh air and optimal ventilation in the entire building.

    Restaurants & bars
    To ensure carefree indulgence in the carefully crafted dishes and beverages at our restaurants and bars, the recommended distance between all visiting guests is strictly maintained.
    Therefore, reservations are required for lunch and dinner and limited seats are available. Breakfast is merely served à la carte. Our employees and the culinary teams ensure that the highest hygiene standards are always respected. As per local regulations we are obliged to ask health and safety questions upon making a reservation and prior to entering our restaurants and bars. As we cannot adhere to the recommended distance in The Flying Dutchman and at the Chef’s Table, there will be no service until further notice.

    Summer in the city! From June 18th until mid September our historical courtyard will be transformed into The Grand Beach. Reservations are required. Opening times will be daily from 12h00 until 21h00.
    Please call us to make your reservation: +31 (0)20 555 3 560.

    In-room dining
    Sometimes, staying in is more luxurious than going out. Our in-room menus for breakfast, lunch and dinner bring the very best of our chef’s cuisine to the privacy of your room. Our employees will work with an until-your-door service that offers optimal convenience and indulgence at your door step: request a pot of coffee to wake you for an early appointment, a glass of wine to enjoy as you dress for a night out and anything in between. Leaving the children with a sitter for the evening? Our children’s menu is the perfect route for a delicious (and easy) dinner.

    Wellness, spa & swimming pool
    In all spa areas, the cleaning and disinfection process has also been enhanced to allow you to unwind and relax while feeling safe and taken care of. Our Sofitel SPA has enhanced the offering with special spa menus and pool usage with procedures, as appropriate. Reservations for time slots per guest room are required for the fitness area, the swimming pool and treatment rooms. As per local regulation, the sauna is temporarily unavailable, as well as the changing rooms and hammam treatments.

    Our dedicated lobby ambassadors will guide you through your departure. Contactless payments are carried out whenever possible and our pin terminals are disinfected after every use. You are kindly requested to leave your keycards in a dedicated box in the lobby upon your departure.

    Did you have a ‘magnifique’ and safe experience? Please share it with your friends & acquaintances and via our guest survey & review websites.
    Thank you for your continued trust in Sofitel Legend The Grand Amsterdam. We look forward to welcoming both loyal and new guests with our ever-enduring warm-hearted service.

    See you next edition!

    Best regards

    Kees Hogetoorn – Director of Sales & Marketing



    The Grand Update Issue #2020-05

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